Clinical Coordinator

Job Position: Administrative Position (Full-time) – Healthcare Position

New Leaf Behavioral Health provides mental health services for all ages, with a mission to provide quality care that is both affordable and accessible to many in our community that wouldn’t have other options for help.

Company Overview:

• We emphasize an inclusive approach to healthcare that includes options for the uninsured and underinsured.
• We seek a creative and talented individual to join our team in an administrative capacity.

Position Overview:

• The position is full-time with benefits (medical, dental, and vision) and would include morning and afternoon hours equaling 40 hours a week.

A typical day in this position may require the following skills or qualities:

• A polished professional demeanor.
• Enjoying working on a team, possessing a positive attitude.
• Excellent verbal and written communication skills.
• The ability to multitask and anticipate/resolve issues.
• Very strong organization and planning skills.
• Answering phones in a professional/courteous manner.
• Scheduling appointments.
• Efficient and accurate data entry skills.
• Proficient in using Microsoft Word and Excel software programs.
• Excellent proofreading skills with attention to detail and quality.
• Preparing emails, letters, and documents.
• Receiving and properly documenting payments and disbursements.
• Internet research abilities.
• Knowledge of bookkeeping software.

Administrative Functions of this Position:

• Follow office protocols, policies, and procedures to maintain the proper functioning of the office.
• Provide excellent customer service to clients and referring providers, resolving any issues that may arise.
• Maintain and ensure the confidentiality of sensitive health information, as prescribed by federal and state law.
• Provide support to the physical and financial administration of the office.
• Bookkeeping entries (familiarity with Quickbooks preferred).
• Communicate organization needs.
• Oversee procedures to ensure the office runs seamlessly.
• Troubleshoot a variety of issues as they arise.
• Maintain files and databases for tracking progress on projects and organizational goals.
• Report to and work with directors in meeting set goals.
• Coordinate duties with other office staff members as needed.

Desired Skills & Experience:

• Bachelor’s degree preferred or equivalent administrative work experience.
• At least 1-year of work experience in an administrative, customer-facing position; medical office experience preferred.
• Self-starter mentality.
• Strong organizational skills and the ability to efficiently manage multiple projects: willing to jump into different roles–with a smile–when required.
• Excellent interpersonal and communication skills, and demonstrated a high level of confidentiality, independent judgment, phone etiquette, tact, and diplomacy.
• Knowledge of general office practices, procedures, and equipment.
• Ability to prioritize tasks and work independently.
• Excellent grammar and punctuation.
• A confident and tenacious personality that loves practicing gratitude and has eased for smiles and great humor.
• Comfortable with technology, including phone systems, Windows operating systems, Office productivity suite, web technology, and computer hardware.
• [Bonus] Ability to speak Spanish language a plus!